Return Policy

We offer easy returns for items in new, unworn, unaltered, unwashed condition (basically in the same condition when product was received) within 14 business days of delivery date of your order. A shipping label will be issued with your return for domestic returns. Please note the return shipping label cost will be added to your cost. If you are attempting to return an item(s) that was delivered past the 7 business days window, the option for a return will not be available to you.

INTERNATIONAL RETURNS

If you are an international customer, please email us dallastreetwear@gmail.com to request a return. All return shipping fees are the responsibility of buyer. 

FINAL SALE

Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our sale section are all considered Final Sale and are not eligible for a return.

ITEMS THAT CANNOT BE RETURNED

All accessories (bags, belts, jewelry, socks, etc - the exception is shoes), intimates (bralettes), bodysuits, leotards, apothecary, sundries, and consumable items that expire cannot be returned. Please be mindful of trying on shoes in a carpeted area. Shoes returned showing signs of wear will incur a 20% restock fee.

DEFECTIVE ITEMS

We carefully inspect each product before we sell it in our shop and before a garment ships out that garment has passed through a minimum of 2 inspection processes to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal. ***Normal wear and tear is considered "damage to an extent" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Our garments go through a rigorous inspection when we receive them from our vendors (we check every single piece for flaws!) before we even photograph and prep it for sale. Items that are sent back to us in damaged condition or have clearly been worn that have not been previously stated when sold are subject to a minimum 50% restock fee and will be at our sole discretion.

CANCELLED ORDERS

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand.

RESTOCK FEES & CANCELLED RETURNS

An approved return that has not been shipped back to us after 7 calendar days of issue of return label will be cancelled and sale is considered final as you will be unable to request the return again through our portal as the return window has passed. - This means if after 2 weeks your return package has not been scanned/processed by the USPS (i.e. the prepaid shipping label was not printed/used), the return will be cancelled.

UNAPPROVED RETURNS

When your return is approved, we issue a shipping label for the item(s) to be returned. Your shipping label is calculated only for the weight of your item(s) being returned. If you attempt to return additional items from another order using the issued shipping label, there is a very high possibility your package will get rejected by USPS and rerouted back to you. In this case you will be unable to request the return again and the sale is then considered final.